Voice of the Patient Awards
The Voice of the Patient Awards honor those departments and work teams who have achieved excellence in developing a patient-centered culture.
THE RISING STAR AWARD
The Rising Star Award is presented annually to the departments achieving the greatest improvement in patient experience ratings over two years.
THE PINNACLE AWARD
The Pinnacle Award is presented annually to the departments achieving the highest patient experience ratings over a three year period.
2019 Voice of the Patient Award Winners
C5 Medical and Surgical Unit Pediatrics
RISING STAR - INPATIENT CATEGORY
C5 MSP is a 28-bed unit that provides comprehensive inpatient care to children and families with a broad range of conditions, from the common to the extremely rare. The unit supports 17 pediatric subspecialties. C5 staff and nurses specialize in everything and provide thoughtful and compassionate care to some of the most complex and challenging patients and families in BCH-San Francisco. MSP nurses are also the physician’s eyes, ears, hands and voices, as well as teachers of new residents.
UCSF Balance and Falls Center
RISING STAR - OUTPATIENT CATEGORY
The Balance and Falls Center at UCSF evaluates and recommends treatment for various causes of vertigo, dizziness, and balance problems. Our experts assess patients with state of the art diagnostic equipment to determine if potential causes of vertigo, dizziness, and balance problems are coming from the vestibular system in the inner ear, and subsequently recommend treatment. The center is committed to fostering a multidisciplinary approach, where experts from different fields (including audiology, otolaryngology, neurology, and physical therapy) collaborate together to help determine the best treatment for a dizzy patient.
Mission Bay Adult Acute Care
PINNACLE - INPATIENT CATEGORY
Adult Acute Care is part of the inpatient Adult Cancer and Women’s Health Hospital at Mission Bay. We are an Acute Care Unit comprised of two floors (A5/6) with a total of 56 beds with 124 staff members. The staff exemplify PRIDE by providing compassionate, high-quality, and patient/family- focused care to a culturally diverse patient population. Together we work to provide the best possible patient experience to our Surgical Oncology and Women’s Health population.
Post-Lung Transplant
PINNACLE - OUTPATIENT CATEGORY
UCSF Lung Transplant Program provides comprehensive care to patients with advance lung disease before and after lung transplantation. Since the inception of the program, we have given more than 700 patients a better chance at a longer, more active life. We perform around 50 transplants annually and have been rated the top lung transplant program in the U.S. for higher than expected survival rate for eight years running. Our multidisciplinary team is committed to providing the best care possible and supporting our patients through their transplant evaluation, surgery and beyond.