Q1 2024 PRIDE Experience Award Winners

 Click here to see the photos of the in person awards presentation 

Fatima Alegado

CLINICAL COORDINATION CATEGORY
Practice Coordinator III,
Department of Gynecology Surgery and Oncology

Fatima Alegado was nominated by consistently going above and beyond for every patient without regard for their race, gender, identity, or background. She has been recognized by her peers, the physicians in her practice, and executive leadership for her dedication, passion, and professionalism. Patients who have come from far away and from underserved areas have expressed how she treats them as family. Fatima ensures patient care is seamlessly coordinated, which is not gone without notice by our cancer patients.

Jiahao (Eric) Chen

GENERAL ADMINISTRATION CATEGORY
Database Developer,
Office of Medical Affairs and Governance

Eric Chen was nominated for his involvement in the Credentials Verification Organization (CVO) agreement that was executed between UCSF and BCH Oakland. Eric’s invaluable efforts in helping launch the CVO agreement have fruitfully digitized the BCH Oakland credentialing application and privilege forms and synced them into Echo, TaskMaster, and UC Me, a credentialing application platform - leading to quicker onboarding times for new UCSF and BCH Oakland physicians and APPs.

Jackeline Huizar

CLINICAL SUPPORT CATEGORY
Medical Assistant Supervisor,
Cancer Center, Shared Services

Jackeline Huizar was nominated for consistently going above and beyond for her team, ensuring that the clinic runs smoothly and safely. Jackeline's leadership is intentional, strategic, and follows a structured approach that allows her to manage the fluid complexities of the floor more efficiently. She has quarterbacked several successful clinic surveys, and she is known to “step-up” on the floor with her team, covering breaks and lunches, taking patient vitals, and turning over rooms, especially on the busy days.

Katie Kelley, MD

PHYSICIAN CATEGORY
Professor of Clinical Medicine,
Department of Medicine, Division of Hematology/Oncology

Dr. Katie Kelley was nominated for her dedication to patient care. Dr. Kelley organizes comprehensive treatment plans ensuring that every aspect of her patient's care and well-being is addressed and communicated to the patient's family. Dr. Kelley not only embodies professionalism in her care of her patients but does it with respect and integrity in that she instills confidence in the course of treatment and shows kindness and consideration for the emotional journey of patients and their families, all the while prioritizing well-being.

Tawnya Napoli, MS, RN

NURSING CATEGORY
Palliative Care Advanced Practice Specialist,
Center for Nursing Excellence & Innovation

Tawnya Napoli was nominated for facilitating the Palliative Care Resource Nurse group, coaching palliative care skills, and mentoring many nurses to obtain national hospice and palliative care certification. She leads the Medical Cannabis Compassionate Use program so patients with terminal illness can manage their symptoms in the hospital. Tawnya inspires through her expert practice which is professional and exemplifies respect, dignity, and compassionate care at the highest level.

Christopher Pak

CLINICAL SPECIALIST AND TECHNOLOGIST CATEGORY
Principal Radiologic Technologist,
Department of Diagnostic Radiology

Christopher Pak was nominated for exemplifying the core values of UCSF Health every day through his unwavering commitment to professionalism, respect, integrity, and excellence. His dedication to his work on the evening shift has not only made a significant impact on our team but has also consistently elevated the standard of care we provide to our patients. He approaches each task with meticulous attention to detail and a strong sense of responsibility. His professionalism is evident in his communication with patients, colleagues, and other healthcare professionals, always maintaining a positive attitude and fostering a collaborative environment.

Gail Seche, MMSc, RD

MANAGER CATEGORY
Manager,
Department of Clinical Nutrition

Gail Seche was nominated for successfully reorganizing formula and donor milk operations and bringing a new formula room to BCH Oakland. The most fragile patients come to BCH Oakland for care, and they often need specialized formulas that must be accurately prepared and stored with the highest regard to safety and sanitation. By creatively using space and resources, Gail was able to improve patient safety, efficiency, customer service and employee satisfaction. In addition, she was instrumental in helping navigate the national formula crisis during the pandemic. 

Lisa Wiley 

GENERAL SERVICES CATEGORY
Recall and Inventory Analyst 4,
Supply Chain and Material Services Department 

Lisa Wiley was nominated for her dedication to service, prudent thinking and most of all her workplace agility she able to accomplish many goals. She collaborates and bridges the gap between UCSF and external business partners where she often goes out of her way to share information, source material and direct teams to the correct business owners so projects and work moves along. This alone gives everyone she interacts with peace of mind that business needs are met.

The Advanced  Heart Failure Comprehensive Care Center 

TEAM CATEGORY
Joyce Abellera, Deirdre Ambadekar, Mander Aras, Joyce Batay, Sylvia Baudart, Ramin Beygui , Jonathan Brayton, Richard Cheng, Maddy Cole, Becky Comfort, Megan Cutler, Leticia Curiel, Rosemarie DeDios, Tessa DeMarco, Jackie DesJardin, Amy Fiedler, Robin Fischer, Tova Fuller, Julia Galeota,  Lina Gao, Simran Grewal, Camille Hill, Breena Hill, Ashley Jannesen, Liviu Klein, Caitlin Koulakis, Jose Lazo, HK Jamie Lee,  Julius Manuel, Marvin Mailom, Katie Marocco, Brandon Martinez, Aracelia Mendez, Sam Medoza, Shweta Motiwala, Yuri Nam, Catherin Nash,  Iris Ng, Jessica Nguyen,  Pooja Prasad, Angel Rich, Marc Simon, Seema Singh, Jason Smith, Anja Strelow, Nimi Tarango, Ceile Valerio, Karen Vu, Janet Wu, Irina Yurkova

The Advanced Heart Failure Comprehensive Care Center Team was nominated for changing heart failure care for local and regional communities. Over the last two years, the AHF CCC has had significant growth. The heart failure disease management population is now over 1,200 patients. The team has grown from a heart transplant program that typically performed 20 transplants per year, to now being a center who performs ~80 per year. The team has also worked tirelessly to ensure that quality outcomes are maintained. According to US News and World Report, UCSF is now rated "high Performing" in heart failure. The team has the largest volume of VA ECMO for cardiogenic shock in the Western U.S. (top 10 in the U.S.) and is the 8th largest HeartMate 3 LVAD implant in the Western U.S. in 2023 (26 programs).

 

 

2023 Annual PRIDE Award Winner Recognition

Q3 2023 PRIDE Experience Award Winners

 Click here to see the photos of the in person awards presentation

Laurel Bray-Hanin

MANAGEMENT CATEGORY
Vice President and Chief Operating Officer, 
Cancer Services

Laurel Bray-Hanin was nominated for her unwavering commitment and integrity in her role. Her professionalism, respect for others, and dedication to excellence have been evident in fostering a thriving environment for nurse educators, driving high-level initiatives, and setting exemplary standards within the Cancer Services team. Laurel's relentless dedication to professionalism is reflected in her outstanding support for the growth of the nurse educator/NPD team, creating an environment that encourages personal and professional growth. Her leadership has been pivotal in inspiring the team to provide the best care to both patients and themselves.


Vivienne Carlsen

NURSING CATEGORY
Interim Supervisor, Clinical Patient Navigator,
School of Medicine, OBGYN Center for Pregnancy Options

Vivienne Carlsen was nominated for her outstanding dedication and contributions as the interim Clinic Manager for the Center for Pregnancy Options. Vivienne tirelessly advocates for and attends to patients' needs, assuming multifaceted roles to provide extensive support, counsel, and care. Her proficiency spans healthcare, counseling, administrative duties, ultrasound guidance, and patient advocacy, earning heartfelt appreciation from countless patients for her compassionate and thorough approach. Amid challenging circumstances, including changes in abortion laws and staffing crises, Vivienne's leadership and adaptability were instrumental in ensuring continued patient care while initiating improvements in access and training within the center. 


Jessica Floyd 

CLINICAL SUPPORT CATEGORY
Autism Clinic Coordinator, 
Department of Psychiatry and Behavioral Health

Jessica Floyd was nominated for her exceptional contributions to the Department of Psychiatry and Behavioral Sciences, particularly within the UCSF Center for ASD and NDDs, significantly improving patient care and advancing the program's mission. Despite joining during the pandemic, her adaptability, problem-solving skills, and innovative thinking were evident, leading to remarkable outcomes in patient access and clinic efficiency. Through her leadership, strategic planning, and coordination, Jessica orchestrated successful launches of new therapy groups, positively impacting the lives of many children and families while demonstrating unwavering commitment to excellence and PRIDE values. 


Arturo Luna

GENERAL SERVICES CATEGORY
Hospitality Services Manager, 
Mission Bay Hospitality Services

Art Luna was nominated for consistently exemplifying the PRIDE Values in interactions with staff, colleagues, and patients. Throughout the challenges posed by the pandemic, Art's calm and professional leadership guided the Mission Bay Hospitality Services team, fostering a safe and expert environment. His unwavering commitment to excellence has been evident, ensuring a focus on delivering exceptional service even in unprecedented circumstances. His leadership, recognized as that of a boss, mentor, and leader, reflects the deep respect and admiration felt by those who work alongside him.


Karen Monterroso

CLINICAL COORDINATION CATEGORY
Medical Assistant III, 
Pediatric Surgical Specialties Clinic

Karen Monterroso was nominated for her dedication to Pediatric Surgical Specialties, showcasing strengths in attention to detail, commitment to Quality Improvement, and resilience. Her proactive approach and strong relationships with Pediatric Plastic Surgery providers have enhanced her clinical knowledge and ensured excellent patient experiences. Despite challenges, Karen's professionalism, grace, and ability to turn obstacles into opportunities for growth have been invaluable, contributing to a calmer and more organized clinic environment. Her meticulous nature and foresight in anticipating needs have made her an invaluable asset, demonstrating her commitment to elevating the clinic's standards and embodying PRIDE values daily.


Annie Phung

GENERAL ADMINISTRATION CATEGORY
Senior APeX Security Analyst, 
Clinical Systems Ancillary & Infrastructure Applications

Annie Phung was nominated for her exceptional contributions, particularly in managing the Marin Project, with meticulous attention and dedication. She single-handedly oversaw the provisioning of nearly 3500 end users, creating new templates and coordinating security measures, displaying an unparalleled work ethic and commitment. Her proactive and detail-oriented approach, professionalism, and unwavering dedication embody the PRIDE values at UCSF.


Long Vo

CLINICAL SPECIALIST AND TECHNOLOGIST CATEGORY
Pharmacy Technician,
Allergy, Immunology and Infectious Diseases Clinics 

Long Vo was nominated for his unwavering dedication to patients is evident in his tireless efforts to navigate complex insurance issues, ensuring access to life-saving therapies, resulting in reduced hospitalizations and improved patient outcomes. Highly praised by medical staff for his relentless advocacy and innovative problem-solving. Long's positive attitude and cheerful demeanor shine through, significantly impacting patient care and the clinic's success.


Matthew Zapala, MD

PHYSICIAN CATEGORY
Associate Professor of Clinical Radiology, 
Department of Radiology

Dr. Matthew Zapala was nominated for his expertise in Pediatric Musculoskeletal Radiology and has significantly impacted diagnoses and treatments for pediatric patients, earning high regard among orthopedic colleagues. Dr. Zapala's innovative initiatives, such as utilizing 3D printing for pre-surgical assessments, have been nationally recognized and published, enhancing care standards. Additionally, his role in spearheading a multi-disciplinary pediatric bone case conference demonstrates his commitment to collaborative care.


The Clinical Lab Microbiology Department 

TEAM CATEGORY
Rolando Bantugon, Victoria Barnett, Bryan Buie, Cristina Buted, Grace Capulong, Rosanna Chai, Crystal Chan, Doug Chin, Charles Chiu, Kevin Chow, Lance Chua, Nicole Collins, Catherine Cooper, Gail Cunningham, Joycelyn Diaz, Becky Fung, Marilou Galletly, Michelle Gerigk, Melissa Hillberg, Aupi Hussain, Danielle Ingebrigtsen, Shannon King, Teresa Kirkpatrick, Michael Kwok, Trevor Lee, Terri Leiker, Alva Leung, Walter Lorizio, Fe Madera, Laura Maderos, Alyanna Manguerra, Gerrod Murai, Samantha Naval, Jessica Neely, Hong Nguyen, Enah Nolasco, Binh Phan, Mark Pilar, Ramon Quintana, Joy Ramos, Ronelio Rara, Natalie Renier-Bertolucci, Helen Reyes, Cindy Reyes, Natalya Reznichenko, Gerel  Shagdar, Jessica Streithorst, Angela Whitten, Susana Wong, Sin Moon Wong, Ina Wu, Lena Yang, Josephine Yasol, Cynthia Yee, Jonnel Yutuc, Mayra Zaragoza

The Clinical Lab Microbiology Department was nominated for their extraordinary efforts since the start of the COVID-19 pandemic. With over 612,000 COVID tests performed, their dedication impacted patient care and surveillance across various populations in California. Overcoming challenges such as staff shortages, accelerated timelines for testing implementation, and supply chain issues, the team worked tirelessly as unsung heroes behind the scenes, ensuring swift and accurate testing that prevented potential delays in patient care. The team manages various crucial tests, from blood cultures to MRSA surveillance, exhibiting an unwavering dedication to patient care and contributing significantly to UCSF's healthcare efforts.

    

 

2022 Annual PRIDE Award Winner Recognition

2021 ANNUAL PRIDE AWARD WINNER RECOGNITION 


Did you know that there are over 100 healthcare-related recognitions throughout the year?

Don't wait, the time is always right to send your colleagues a digital card through the Recognize platform to let them know how much you appreciate them!